Effective Date: Dec 1, 2024
At The Jewelry Guy, we take pride in offering high-quality products and services. Please review our return policy carefully before making a purchase.
01. No Returns
All sales are final. We do not accept returns or exchanges under any circumstances, including but not limited to:
- Change of mind
- Incorrect sizing or specifications
- Dislike of the product after receipt
02. Exceptions
We will only replace or refund items in the following cases:
- Defective Products: If you receive a defective or damaged product, please notify us within 2 days of delivery. Proof of the defect, such as photos, may be required.
- Incorrect Items: If you receive the wrong product, we will arrange for a replacement or refund.
03. How to Report an Issue
To report a defective or incorrect product, please contact us at sales@thejewelryguy.com with the following details:
- Order number
- Description of the issue
- Supporting photos (if applicable)
Our team will review your case and respond within 7 business days.
04. Additional Notes
- We ensure all items are carefully inspected and packaged before shipping to minimize the risk of issues.
- For questions or concerns, feel free to contact us at sales@thejewelryguy.com or (704) 562-1046.